A Global Service network for Hyper-responsive support
Our comprehensive Cama HyperCare program combines 24/7 technical support, regular preventive maintenance visits, and in-depth performance audits to ensure your equipment operates at peak efficiency.
Cama HyperCare is a highly responsive Service Program developed by Cama Group to support customers with all aftermarket activities related to their packaging lines.
OUR MISSION:
We are committed to maximizing your line’s productivity and optimizing process performance through hyper-responsive 24-hour technical support and quick spare parts delivery.
OUR PURPOSE:
Empowering Cama Group packaging lines’ lifecycle by delivering dedicated Service Programs and Support through local highly skilled technical partners.
The Cama HyperCare program delivers technical quality, reliability, and aftermarket know-how to its customers, at all stages of the project. The program will start in the US market, with worldwide implementation to follow.
Dedicated Service
Agreements
We have developed a range of dedicated Cama HyperCare Service packages,
designed to meet your specific needs.
Our customers can choose between Silver, Gold and Platinum packs
according to their specific needs, including:
- 24/7 phone support;
- Call back within 2 hours and on-site presence within 3 working days;
- Remote support by flat-fee phone calls;
- Dedicated parts discounts and consulting;
- Next-day parts delivery;
- Regular check visits (3-6 months and yearly according to customers’ needs).
Cama HyperCare service agreements can be discussed, formulated, and
finalized with our experts. You can find the relevant contact details on the
last page of this brochure.
Hyper-responsive
Support
We provide hyper-responsive technical support for all your needs. We have skilled technicians located at both our headquarters and our subsidiaries, ready to assist you in real time, 24 hours per day for prompt intervention.
Our experts diagnose and resolve issues quickly, saving your time and resources while keeping your production on track. Our hyper-responsive technical support team is always prepared to assist you through flat fee phone calls, with call back within 2 hours and on site support within 3 working days.
When unexpected breakdowns happen, our quick-response technician team is ready to provide on-site assistance. We get your operations back up and running swiftly, wherever and whenever you need us.
Spare Parts
Optimization
Having the right spare part at the right time, managing consumables, adhering to scheduled maintenance, and ensuring timely repairs – these are the fundamentals of maximizing equipment uptime and longevity. Cama HyperCare provides all this and more.
PARTS REPAIR / REFURBISHMENT
When new parts aren’t an option, our repair and refurbishment services provide a costeffective alternative without compromising on performance. Keep your systems running longer and more efficiently with Cama’s expert repair services.
DEDICATED SPARE PARTS KITS
Designed specifically for our
equipment, our accessories and
consumables ensure that your
machines operate at their best,
without interruptions, wherever
you operate in the world.
When new parts aren’t an option, our repair and refurbishment services provide a costeffective alternative without compromising on performance. Keep your systems running longer and more efficiently with Cama’s expert repair services.
Designed specifically for our
equipment, our accessories and
consumables ensure that your
machines operate at their best,
without interruptions, wherever
you operate in the world.
Regular Check
Visits
The Cama HyperCare program offers regular check visits to ensure your packaging machines are running smoothly, and to establish predictive maintenance routines to ensure durability and optimized lifecycles.
We provide regular technical checks every 3-6 months or yearly according to your packaging line’s needs. Check packs will be agreed with Cama dedicated team after proper evaluation.
PREVENTIVE MAINTENANCE
We offer tailored preventive maintenance programs, crafted to meet your specific needs. Our skilled technicians schedule and execute maintenance to keep your equipment performing optimally and prevent costly breakdowns.
Extra Training
Academy
We support worldwide customers with multilingual technical training customized according to their operational needs.
Our Academy training program includes tailor-made courses for technicians, operators and supervisors, comprising stepby- step starter courses, dedicated on-site training, classroom sessions at Cama Group HQ, and further technical seminars for more feature-rich packaging lines.
Cama Hyper training has a specific focus on technical improvement, to achieve the leanest possible production enhancement. Our training sessions offer specific targets according to your requirements.
Certificates of attendance are awarded upon completion of a pre-training test and final evaluation test.
All operators and maintenance personnel must be familiar with safety devices and labels and must have knowledge of all basic machine tools. Cama HyperCare provides extensive technical documents in electronic form to support these requirements.
Cama HyperCare at a Glance
In few words, the Cama HyperCare program combines our technological expertise to
customers’ aftermarket needs by supporting them in an hyper-responsive way.
A team of highly qualified engineers and technicians is available to support your
aftermarket process, following and coordinating all project steps, from draft layout to
mechanical assembly of the equipment, up to final on-site commissioning, ensuring
regular operational and technical interactions.